SMS and Notification Policy for Document Processing Services

Last Updated: January 10, 2025

Introduction

This policy governs how Catalyst Digital Solutions sends notifications about processed documents and other service-related communications. For comprehensive information about how we handle your documents and data, please review our Privacy Policy at https://catalyst-digital.solutions/privacy.

Notification Methods

Email Notifications

• All clients receive email notifications by default
• Notifications include document completion and processing updates
• Email settings can be managed through your account preferences

SMS Notifications (Optional)

SMS notifications are available for clients who want immediate updates about their document processing status.

Opt-In Process

By providing your mobile phone number, you expressly consent to receive SMS notifications about:

• Document completion status
• Processing updates
• Important account alerts
• Service-related announcements

Message frequency varies based on account activity. Message and data rates may apply.

Consent Verification

• Initial opt-in requires a “YES” reply to our confirmation message
• Consent is recorded with a timestamp
• You can opt-in through:
  • Service registration
  • Texting “START” to (833) 208-9380
  • Account settings

Opt-Out Options

You may stop receiving SMS messages at any time by:

• Replying “STOP” to any message
• Texting “STOP” to (833) 208-9380
• Contacting support
• Updating account preferences

Document Retention

• All processed documents are automatically purged after 60 days
• Download your documents before the retention period expires
• See our Privacy Policy for detailed data retention information

Additional Commands

• Text “HELP” for assistance
• Text “START” to resume messages
• Text “INFO” for service information

Support Contact

For assistance with notifications or our document processing services:

• Email: info@catalyst-digital.solutions
• Toll-free: (833) 208-9380
• Website: https://catalyst-digital.solutions/contact

Terms and Conditions

• Your contact information is never sold or shared
• Standard message and data rates may apply
• Carrier delivery timing varies
• All major U.S. carriers supported
• See our Privacy Policy for detailed data handling information

Policy Updates

We reserve the right to modify this policy. Changes will be:

• Posted on our website
• Communicated via email
• Sent via SMS when applicable

Company Information

Catalyst Digital Solutions
Toll-free: (833) 208-9380