Privacy Policy
Last Updated: January 10, 2025
1. Introduction
Catalyst Digital Solutions is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, client portal, and document processing services. For information about our notification systems, please review our SMS and Notification Policy at https://catalyst-digital.solutions/opt-in-policy.
2. Website Privacy
2.1 Cookie Usage
We use cookies and similar tracking technologies to:
- Maintain your session and preferences
- Analyze website traffic and usage patterns
- Improve website performance
- Enhance user experience
- Enable essential website functions
You can control cookie settings through your browser preferences.
2.2 Website Data Collection
When you visit our website, we automatically collect:
- IP address and device information
- Browser type and version
- Operating system
- Pages visited and time spent
- Referral sources
- Network location and ISP
- Website interaction data
2.3 Third-Party Services
Our website may use:
- Analytics services (e.g., Google Analytics)
- Payment processors
- Security monitoring tools
- Content delivery networks
All third-party services are bound by confidentiality agreements.
2.4 Client Portal Security
Our client portal implements:
- Secure SSL/TLS encryption
- Multi-factor authentication options
- Session timeout controls
- Secure password requirements
- Activity logging and monitoring
2. Information We Collect
2.1 Information You Provide
- Contact information (name, email, phone, business address)
- Account credentials
- Payment information
- Documents submitted for processing
- Client communications
- Service-related information
2.2 Automatically Collected Information
- Device information (IP address, browser type, operating system)
- Usage data
- Cookies and tracking technologies
- Server logs
- Geographic location
2.3 Document Types and Sensitive Information
We process various document types, including:
- Department of Human Services/Child Protective Services reports
- Law enforcement and police reports
- Medical and psychiatric evaluations
- Court documents and legal filings
- Investigative reports
- Supporting documentation
- Case-related correspondence
3. Data Security and Processing
3.1 Security Measures
- Enterprise-grade encryption for all documents
- Secure processing environments
- Strict access controls
- Comprehensive audit logging
- Regular security assessments
- Personnel security training
3.2 Processing and Storage
- Industry-standard security protocols
- Encrypted document storage
- Secure processing systems
- Regular security updates
- Automated security monitoring
3.3 Service Delivery
- Secure document delivery systems
- Controlled access procedures
- Automated notifications (see SMS and Notification Policy)
- Audit trail maintenance
4. Data Usage and Sharing
4.1 Permitted Uses
- Document processing and delivery
- Service improvement
- Security maintenance
- Legal compliance
- Account management
4.2 Information Sharing
We share information only with:
- Authorized service providers
- Legal authorities when required
- Professional advisors
- Business partners as necessary
5. Data Retention
- Documents are retained for 60 days
- Account information maintained while active
- Billing records kept per legal requirements
- Security logs retained for compliance
6. Your Rights
You may:
- Access your information
- Request corrections
- Delete account data
- Opt out of communications
- Export your data
- File complaints
7. Security Practices
- Regular security audits
- Employee training
- Incident response procedures
- Compliance monitoring
- Access control systems
8. Communications
- Email notifications for document processing
- Optional SMS alerts (see SMS Policy)
- Account updates
- Service notifications
9. Children’s Privacy
We don’t knowingly collect data from children under 13.
10. Policy Updates
Changes will be:
- Posted on our website
- Notified via email
- Updated in our documentation
11. California Privacy Rights
California residents have additional rights under the CCPA.
12. Contact Information
For privacy questions or concerns:
- Email: info@catalyst-digital.solutions
- Toll-free: (833) 208-9380
- Website: https://catalyst-digital.solutions
14. Marketing Communications
14.1 Email Marketing
- We only send marketing emails with your consent
- Every marketing email includes an unsubscribe option
- Marketing preferences can be updated in your account settings
- We never sell or share email lists
14.2 Website Tracking
- We use analytics to improve our services
- You can opt-out of non-essential tracking
- We honor Do Not Track (DNT) browser settings
- Analytics data is anonymized when possible
14.3 Marketing Cookies
- Marketing cookies are optional
- Used to provide relevant content
- Can be disabled without affecting core services
- Preferences are saved for future visits
15. Technical Information
15.1 Website Technology
Our website and client portal use:
- SSL/TLS encryption for all data transmission
- Secure hosting environments
- Regular security updates
- Performance optimization tools
15.2 Browser Compatibility
- Supported on major modern browsers
- Automatic security checks
- Mobile-responsive design
- Accessibility features enabled
15.3 Data Storage Locations
- Data stored in secure data centers
- Redundant backup systems
- Geographic data restrictions where applicable
- Industry-standard security protocols
